Terms of service

Livixa provides a platform to create and operate AI employees across voice, website chat and WhatsApp, together with an inbox, contacts CRM, automations, analytics and integrations. Features vary by plan.

You are responsible for your account, for keeping credentials secure and for all activity under your workspace. You must provide accurate information and be authorised to bind your organisation.

You agree not to use Livixa to:

• Contact people without a lawful basis or in breach of telemarketing, consent or do-not-call rules;
• Impersonate others or mislead people about talking to an automated system where disclosure is required;
• Send unlawful, harmful, fraudulent or infringing content;
• Interfere with, probe or reverse engineer the platform.

You retain ownership of your content. You grant Livixa the rights needed to host and process it to provide the service. You are responsible for obtaining any notices and consents required to record calls, message contacts and process their data in your jurisdictions.

AI employees generate responses automatically and may occasionally be inaccurate. You are responsible for configuring knowledge, guardrails and escalation rules appropriate to your use case, and for reviewing outcomes where accuracy is critical.

Subscriptions are billed in advance monthly or yearly. Usage beyond your plan’s allowance is billed at the applicable overage rates. Fees are non-refundable except where required by law. We may change prices with advance notice for future billing periods.

Integrations and channels such as CRMs, calendars, telephony and WhatsApp are subject to their providers’ terms, and may carry separate fees.

We work to keep Livixa available and target 99.9% uptime, excluding scheduled maintenance. Service levels for Enterprise customers are defined in their order form.

To the maximum extent permitted by law, Livixa is not liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the twelve months before the claim.

You may cancel at any time; access continues until the end of the paid period. We may suspend or terminate accounts that breach these terms. You can export your data before termination.

Questions about these terms? Email hello@livixa.com.