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Every conversation and every customer, in one place.

Calls, website chats and WhatsApp threads flow into a single inbox. Take over from the AI in one click and see the full customer history in the built-in CRM.

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  • One-click takeover
  • AI summaries
  • Built-in CRM

Everything Inbox & CRM does for your team.

  • Unified, real-time inbox

    All channels in one queue with filters for status, channel, language, assignee and sentiment.

  • Human takeover

    Join any live conversation — the AI pauses instantly and resumes when you hand it back.

  • Contacts CRM

    Every contact gets a timeline of calls, messages, bookings and notes across all channels.

  • Sentiment & intent

    Spot frustrated customers and high-intent buyers automatically — and prioritise them.

  • Lead scoring

    AI-generated scores based on need, budget and urgency help your team focus on the right people.

  • Two-way CRM sync

    Keep HubSpot, Salesforce, Zoho or GoHighLevel in sync without manual data entry.

The AI does the first 80%. Your team does the part that matters.

Assignment rules route conversations to the right people, and every handoff arrives with a summary, suggested reply and customer context.

  • Assign by team, language or lead score
  • Internal notes and mentions
  • Saved replies for your team

Live in three steps.

  1. 01

    Invite your team

    Add seats and set roles and permissions.

  2. 02

    Set routing rules

    Decide who handles what and when the AI escalates.

  3. 03

    Work as one

    AI and humans share one inbox and one customer record.

Explore the rest of the platform

Put Inbox & CRM to work this week.

Start with one number or one chat widget. Your AI employee learns your business in minutes and hands off to your team whenever it matters.

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